Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window where changes can be made. Please contact our support team immediately if you need to modify your order.
What should I do if my item arrives damaged?
If your order arrives in less than perfect condition, please email us a photo of the damage within 48 hours of delivery so we can arrange a replacement at no extra cost.